If you are looking for a single platform to run your sales, service, commerce, and IT teams, Salesforce’s Customer 360 platform is the right choice for you. This platform combines account management, contact management, lead management, and community management into one powerful tool, making it easy to manage your customers, their contacts, and your entire sales and service teams.
Accounts are different from Salesforce Contacts and Leads
Whether you are new to Salesforce or are just looking to improve your sales process, you will have to understand how to handle your lead and contact data. A good lead management program can save you time and money while improving your overall reporting.
Salesforce leads are typically generated through marketing campaigns. You may receive a call from a prospective customer or your company may receive a form submission from a prospect. Regardless of how the lead comes into your company, it is important that you convert it into a viable contact.
Leads can be created from external sources, such as Outlook email contacts. They can be imported into Salesforce or created through APIs. The key to converting them into a viable contact is to convert only the best leads. This will help to maintain accurate data and avoid duplication of efforts.
Customer 360 unifies sales, service, commerce, and IT teams with a single platform
Customer 360 is a Salesforce platform that unifies all of your sales, service, commerce, and IT teams into a single view of your customers. It also allows you to leverage the information you have across all of your cloud services. With the Customer 360 platform, you can create marketing campaigns, offer exceptional customer service, and deliver a better shopping experience.
It is built on Salesforce’s Platform and includes the Identity component, which helps you build a universal customer profile. You can use this data to create targeted and personalized messaging, and you can also send it to your service, marketing, and commerce teams.
Tableau CRM is a powerful analytic tool
Tableau CRM is an advanced analytics tool that provides data insights that can be used to make better business decisions. It is designed to be a self-serve business intelligence solution, making it easy for people to analyze and interpret data. With Tableau, you can create dashboards to visualize data and share them with other users.
This powerful analytic package offers advanced features, such as blending and combining data from multiple sources, and providing detailed visual analysis of the sales flow. Additionally, it allows you to create trend lines and create strong calculations. Ultimately, it is a versatile business tool that will benefit all types of businesses.
Salesforce Community Cloud
Salesforce Community Cloud is a cloud-based enterprise community platform that is designed to empower companies of all sizes to create their own online communities. The solution offers flexible, out-of-the-box functionality that’s easy to customize.
Designed to support customer, partner and employee communities, Community Cloud helps businesses engage with their customers and employees in a personalized and transparent way. It also offers a variety of benefits, from social intelligence to case escalation.
By leveraging Salesforce’s social CRM platform, Community Cloud delivers a high-quality customer experience that improves sales. In addition, the service is mobile-enabled. With the app, customers can find solutions to their issues, track active agents, and read FAQs.
Salesforce IoT Cloud
Salesforce IoT Cloud is a service that uses cloud computing, Internet of Things (IoT) technologies, and other components to help businesses improve customer acquisition, retention, and conversion. It provides companies with the ability to capture, analyze, and act on a wide range of data. In the end, it makes it easier to provide customers with what they need.
For example, with the right technology, businesses can deliver a product to their customers before they need it. They can also alert customers when a product needs to be upgraded. This can lead to more sales.
Additionally, the cloud can be configured to automatically notify sales staff or send alerts to consumers. With these features, enterprises can improve the quality of their products, services, and even their customer relationships.
Salesforce Health Cloud 2.0
The new Health Cloud 2.0 is an advancement of Salesforce’s premier patient and member relationship platform. It integrates different medical devices and data sources into one system, providing healthcare workers with a unified view of patients.
Healthcare has become increasingly complex over the years. The industry needs effective ways to work together safely. Moreover, businesses are recognizing the need to automate certain processes. Aside from boosting efficiency, Salesforce’s Health Cloud enables businesses to offer hybrid healthcare services.
Health Cloud 2.0 helps medical organizations and hospitals deliver more personalized care services to their patients. This can include improving health assessment capabilities, enhancing vaccine management and managing contact tracing.